Correct display of messages in Outlook - Hide on desktop/mobile | Voters

Correct display of messages in Outlook - Hide on desktop/mobile

Sebastian Szkaradnik

There is a problem with displaying messages in "Outlook" mail.

Messages are cut off at the block location where the "Hide on desktop/mobile" option was used, and the rest of the creative remains undisplayed. Request to adjust also for display in Outlook mail

January 21, 2022

Paulina Stężowska

Hi, have you got any update here?

Jakub Nurek

Could we get any update on this topic?

Paulina Stężowska

Hi, have you got any update here?

Jakub Nurek

Could we get any update on this?

Wioleta Jednaka

Any update here

Dan Brookman

Any update on this please?

Patrycja Miklas

Hey, unlayer - could we get some update about that?

Kamila Żak

Hi, can we have some info about this case? Our clients are asking us and this is very important, cause many of them are using Outlook inbox

Vassia Arka

We faced the same problem 3 weeks ago!
The problem was that at the html source code On hide-mobile had display none and mso hide all . We managed to editing after exporting and work fine.
Seems that you made changes for another bug issue and now hide-mobile, hide-desktop dont work on elements/blocks but only in rows/column
Need to be fixed too since there are many blocks that are 2/3 columns with different elements per device and now in order to work the hide-mobile/desktop have to duplicate those rows that means html code will be longer than we want it.

Piotr Mazurek

Travis Smith As you can see this is a very important issue, could you give us an ETA of resolving it?

Here is an example of bug: https://www.loom.com/share/d2fa953a4492422fa7aaff889858beb8

Travis Smith

Piotr Mazurek: Please report this bug on our chat at the intercom so I can assist you further. This seems like another issue.

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