Editor can freeze Google Chrome with big pages
complete
Martin
This happened to a client today in both Chrome and Safari
G
Gabriel Côté
Happened to a client today, cannot save their page
Bruno Lemos
Gabriel Côté: are you at the latest editor version? does your client use Windows?
G
Gabriel Côté
Bruno Lemos: Latest version and on windows
Y
Yellow Poodle
I see a status of Complete. Does this mean it was fixed and released to production or is there another status after this?
Bruno Lemos
Yellow Poodle: It has been fixed and released to production. If you still face the issue please let us know and provide some details.
This post was marked as
complete
Y
Yellow Poodle
Does this mean it was fixed and released to production or is there another status after this?
This post was marked as
in progress
This post was marked as
under review
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Franz Schoning
This freezing contagion has now spread to Edge as well. See video at: https://doc-0o-70-docs.googleusercontent.com/docs/securesc/hdctfkuu7v17061pottqtanirq5nboam/33bg6o2674d4ijjduka5678rc0bn7ggp/1619951025000/10073865114373151569/01628070670970616675/1SlZQPIDgxiYxkGMZhxPxnDbZzBzAIvLM?e=download&authuser=1
Which browser do you recommend I tell my clients to use now please?
Alina Fatima
Franz Schoning: Can you provide your unlayer.init code and also all registered events?
F
Franz Schoning
Alina Fatima: Hi, I have provided this info several times already to your team. Additionally, as requesred by yourselves, I gave even created a test account on our system to reproduce the error, but I gave heard nothing since. I dont know if it just me who is suffering this problem, but I must admit that a blocker issue like this, where the primary editor is consistently crashing and losing data, shouldnt take 6 weeks before it gets worked on?
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Purple Megaphone
Franz Schoning: Hello, we are experiencing the same problem with more than 100 customers and I have already explained the same level of indigence.
It is very difficult, it has a good product but they are leaving a lot to be desired in the service.
This post was marked as
in progress
Allan Godoy
Still having the same problem, i'm attaching a screenshot from the performance tab in the moment the page freezes, would be nice to have and deadline for the fix of this bug
Alina Fatima
Hey,
Thank you for reporting this issue. Can you provide the JSON of the templates so that we can investigate this further?
F
Franz Schoning
Alina Fatima: Hi Alina. This is still happening to me as well. I am unable to provide a JSON because the editor freezes and no further action is possible!
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